Greece
good practices
As one can see from the evaluation available, this training was really successful and participants were inspired in many ways. Since my participants were the staff of one of the top multinational Public Relations & Communication Private Companies in Greece, there were special challenges and needs that were met during this training. As all participants (the director of the company and all the employees) have stated weeks after the end of the training, the positive impacts were obvious in their everyday professional and personal life and there were some remarkable positive changes in their office work.
Just to mention some good practices that they implemented in their office life:
• Participants (both employer and employees) were excited to have participated in the role-playing dialogue activity “A mosque in Sleepyville” which I had adjusted to their own professional context. They implemented, as a good practice, the model of the activity as a tool to better approach a difficult situation they may face with a client of partner. As in our training activity, they are playing a role that is not “close” to their personality so as to broaden their perception of the situation as well as their possible alternative choices.
• Moreover, the use of the “Blob Tree” as an everyday self-assessment method helped them be aware of their emotional state at the beginning of the working day and make the necessary adjustments, fact which is crucial for people like them who are communicating with a wide range of people from helping staff to demanding multinational clients.
• They successfully implemented in their work projects some theoretical tools the training provided, such as the Gibbs’ “Reflective cycle” (Learning by Doing), the Tuckman’s “Forming, Storming, Norming, Performing” model and the Kirkpatrick’s “4 evaluation levels” model.
Preparation